ISO 9001:2015 is an international standard that sets out the criteria for a quality management system (QMS). Its purpose is to help organizations ensure that they consistently deliver products and services that meet customer requirements and comply with applicable statutory and regulatory requirements.

The standard emphasizes the importance of meeting customer needs and enhancing customer satisfaction through the effective application of the QMS. This involves not only delivering products and services that meet customer expectations but also continuously improving processes to better meet those expectations over time.

One of the key principles of ISO 9001:2015 is the process approach, which encourages organizations to identify, understand, and manage the interconnected processes that contribute to the achievement of their objectives. By focusing on processes and their interactions, organizations can improve efficiency, reduce waste, and enhance overall performance.

ISO 9001:2015 also emphasizes the importance of leadership and commitment from top management. Leaders are expected to demonstrate their commitment to quality by actively promoting the QMS, allocating necessary resources, and supporting continual improvement efforts.

Another important aspect of ISO 9001:2015 is risk-based thinking. Organizations are encouraged to identify and address risks and opportunities that could affect their ability to achieve desired outcomes, such as meeting customer requirements or complying with regulations. By proactively managing risks, organizations can minimize potential negative impacts and seize opportunities for improvement.

Overall, ISO 9001:2015 provides a framework for organizations to establish, implement, maintain, and continually improve a QMS. By adhering to the requirements of the standard, organizations can enhance customer satisfaction, improve operational efficiency, and drive sustainable business success.